Helpdesk and Support Tiket System (Full Spec)

ChaTicket - Smart WordPress Support System Plugin - 1 ChaTicket - Smart WordPress Support System Plugin - 2 ChaTicket - Smart WordPress Support System Plugin - 3

ChaTicket is a ticketing system you can use it to provide support for almost any type of products, ChaTicket is a unique mix of live chat app and ticket system platform that includes all the necessary features like ticket department, statue, auto agent assignment, mail notifications, public and private tickets, search tickets, and it’s also support Envato items with auto purchase code checker, ChaTicket can be used as micro service support system thanks to our design architecture tickets are stored in custom database away from your main database.

ChaTicket is completely restful you can access your tickets, create and answer them throw AJAX requests from any other domain or server, ChaTicket is not your grandpapa support system it’s the future of making your customers more happy !


  • Unlimited Support Tickets
  • Unlimited Customers & Agents
  • Unlimited Products & Departments
  • Restful API
  • Built with React + Redux
  • Envato API Integration
  • Envato Purchases checker
  • View Envato Support Period
  • Live Notifications
  • Live FavIcon Notifications Counter
  • Mail Notifications
  • Auto Assign Agents
  • WebSocket Supported
  • Online/Offline indicator
  • +20 Color control
  • Live Preview Throw Customizer
  • Works with any theme
  • Works without theme
  • Built-in Login Page
  • Built-in Register Page
  • Responsive Works on Small Screens
  • Ticket Attachments
  • Fast as Rocket
  • Solid Performance
  • Translation ready
  • RTL Support
  • In depth documentation


  • PHP 5.6 ( Recommended PHP > 7 )
  • WordPress 5 and above
  • Apache ( 2.4 and above ) or Nginx
  • MySQL Database



Added: New endpoint to get total number of all, open and closed tickets
Added: Total number of tickets on the app sidebar
Added: Scrollbar for the app main sidebar
Added: Support for attachment upload
Updated: Plugin translation file ( .pot )
Improvement: CSS minor changes


Added: Support for ChaForms ( tickets form builder )
Improvement: For ticket create page
Updated: React to version 16.12.0
Updated: React-redux to version 7.1.3
Updated: Material-ui/core to version 4.8.2
Updated: Material-ui/styles to version 4.8.2
Updated: Material-ui/icons to version 4.5.1


Added: HTTPS support
Added: Automatically log user to the APP if already logged to WP
Added: New Rest API endpoint to generate token
improvement: For WebSocket handle


Fixed: Bug with empty WebSocket link
improvement: Minor performance optimization 
improvement: Added support to WordPress 5.3 and PHP 7.4


Added: Support for old browsers IE11 and IE10
improvement: Preformance Bundle file size reduced to half 
Updated: redux-promise-middleware to Version 6.1.1
Updated: babel-loader to version 8.0.6
Updated: @babel/core to version 7.6.4
Updated: core-js to version 3.3.3


Added: New control for agents and managers to create ticket for users
Added: RTL Support 
improvement: APP Header Scale on mobile screens
improvement: Minor css changes
improvement: Security improvement against XSS injection
Updated: React to Version 16.10.2
Updated: React Dom to Version 16.10.2
Updated: React Cookie to Version 4.0.1
Updated: Material-UI Core to Version 4.5.1
Updated: Material-UI Styles to Version 4.5.0
Updated: Axios to Version 0.19.0
Last Update Nov 28, 2019 5:38 AM
Created Nov 28, 2019 5:38 AM
Software Version 1.0
Technology Laravel, Mysql, Bootstrap
Package Includes Native Android Studio Project with Java, Wordpress Plugins